Last updated: 25 June 2026
These Terms of Service ("Terms") govern your access to and use of the LaundryOS website and platform (the "Services"), provided by Luminar Software Pty Ltd ("Luminar", "we", "us"). By using the Services you agree to these Terms.
If you use the Services on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms. Where you have signed a separate order form or master agreement with us, that agreement prevails over these Terms to the extent of any conflict.
We grant you a non-exclusive, non-transferable right to access and use the Services during your subscription term, for your internal business purposes. You are responsible for your account credentials, for the activity of your users, and for keeping access secure.
Access to paid features is subject to the fees, plan and term set out in your order form. Unless stated otherwise, fees are exclusive of taxes, non-cancellable and non-refundable. We may update pricing on renewal.
You agree not to:
As between you and us, you own the data you submit to the Services ("Customer Data"). You grant us the rights needed to host and process Customer Data to provide the Services. We process Customer Data in accordance with our Privacy Policy and, where applicable, a Data Processing Agreement. We do not use Customer Data to train AI models.
We and our licensors retain all rights, title and interest in and to the Services, including all software, designs and trademarks. No rights are granted except as expressly set out in these Terms.
Each party will protect the other's confidential information and use it only to perform its obligations under these Terms.
We provide the Services with reasonable care and skill. Except as expressly stated and to the extent permitted by law, the Services are provided "as is" without warranties of any kind. Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded.
To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential loss, and each party's total liability arising out of the Services is limited to the fees paid by you in the 12 months before the event giving rise to the liability.
You will indemnify us against claims arising from your Customer Data or your use of the Services in breach of these Terms, to the extent permitted by law.
These Terms apply while you use the Services. Either party may terminate for material breach that is not remedied within a reasonable period. On termination, your right to use the Services ends, and we will make Customer Data available for export for a limited period before deletion.
These Terms are governed by the laws of Australia, and the parties submit to the non-exclusive jurisdiction of its courts.
We may update these Terms from time to time. We will post the updated version here and revise the "Last updated" date. Continued use of the Services after changes take effect constitutes acceptance.
Questions about these Terms? Email legal@laundry-os.com.
